Frequently Asked Questions

ORDERS, DELIVERY & RETURNS

When will I get my order?

For ready-made products the goal is to pack and ship within 2-3 business days.

For made-to-order products allow 2-3 business days for the product to be made and 2-3 business days for the order to be packed and shipped.

For custom products, we will work with you to determine timelines.

SHIPPING

Where do we ship to?

We only currently ship to the United States.

What shipping service do you use?

We currently ship via USPS Ground or Priority.

Payment Methods 

What Payment Methods do you accept?
We accept American Express, MasterCard, Visa, Discover and PayPal.  We will not process payment until your order is ready to ship.

G Scale Structures

Why are structures made of wood?

We use wood in our structures because it is easy to laser cut and engrave, it is easy to work with, and easy to paint. It also looks realistic versus acrylic or other plastics.

Are the structures based upon real-life buildings?

Some are and some are inspired from real-world structures, but they are mostly from the designer's imagination.